Hot Topics

What if my pet develops a chronic medical condition while insured?: If your pet develops a chronic condition while insured, then you may be covered, depending on which type of pet insurance policy you have.
If I don't make any claims on my pet insurance policy will I get a discount?: There is no such thing as a no claims discount in pet insurance. This is because having a no claims discount can discourage people from taking their pet to the vet and claiming for necessary treatment just to save money on their premium.
What cover do I need for my horse?: Before you buy your insurance, make sure you know exactly what areas you want cover on by listing your main areas of concern should you find yourself needing to make a claim.
Do I need to get the insurance company's agreement before my horse is destroyed?: There are some very strict guidelines that all vets have been issued by their governing body, the British Equine Veterinary Association and a statement issued by BEVA in July 1996, with regard to the destruction of horses.
What if my horse dies under anaesthesia?: Your horse dying under anaesthesia is not a general inclusion in a basic horse insurance policy.

What do I do when my pet dies?

You are covered if your pet dies from accident or illness - although you are not covered if your pet dies from old age.

When your pet dies you will need to complete the claim form and send it to your insurance company, along with a death certificate from your vet, the pedigree certificate and receipt from when you bought your pet. You will then be given a cheque for the original cost of your pet.

If your pet dies while you are abroad on holiday, you will be covered for holiday cancellation costs if you wish to return immediately.

If your pet dies while abroad with you on holiday, you will need pet travel insurance to cover the costs of either disposal, or repatriation. You will also be covered for holiday cancellation costs.