What should you do if you want to complain about your travel insurance?

Firstly, write to your insurance company and if you are still not satisfied contact the financial ombudsman.

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Is it possible to get cheaper travel insurance for a couple?
Yes, if you and your partner are travelling together, you stand to save even more money with a joint travel insurance policy.
How do you make a claim on your Travel Insurance Policy?
If you need to make a claim, contact the Insurance Company that issued your policy as quickly as possible. You’ll find full details explaining what to do in the booklet that came with your policy. Don’t forget to take the booklet and a note of your policy number with you!
Are there any reasons why I may be unable to claim?
All claims should be honoured by your Travel Insurance Company providing you have supplied correct information and acted responsibly with your personal belongings. If this is not the case, your policy will be void and you will be unable to claim!
Do you need special travel insurance for ski-ing holidays?
At the very least you should top up standard travel insurance with ski cover - but you are probably better off buying a specialist ski or extreme sports travel policy which gives you more extensive cover.
What should be covered on a standard travel insurance policy?
Most standard insurance policies provide more than sufficient cover. However, it’s well worth noting the key cover features that should be included in your travel policy. These are as follows:
If you have a genuine grievance about any aspect of your travel insurance policy, in the first instance you should write to the company which sold you the policy.

You will need to explain exactly what you are complaining about and how you want the insurance company to put the matter right.

If you can’t resolve the problem with the insurance company, your next course of action is to write to the Financial Ombudsman - a government funded arbitration service which is free to use.

It’s interesting to note that the Ombudsman believes travel insurance policies are extremely complicated and misleading, consequently consumer’s claims tend to be upheld.

What’s more, the insurance company has to abide by the Ombudsman’s ruling whilst consumers don’t. In which case, you would have to go court, which could prove extremely costly.