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Can I have more than one pet on one policy?: You can have more than one pet on your pet insurance policy – but normally the restriction is that the pets must be of the same type. This means that you cannot have a mixture of cats and dogs on the same policy although you can have any number of cats or any number of dogs on the same policy.
What if my pet has a pre-existing medical condition?: As with a human medical insurance polices, pet insurance does not provide cover for any conditions or symptoms that your pet suffered from prior to taking out the policy and before cover is in place.
What if my pet develops a chronic medical condition while insured?: If your pet develops a chronic condition while insured, then you may be covered, depending on which type of pet insurance policy you have.
Do I pay the vet and you reimburse me, or can payment be made to the vet directly?: Before your allow your pet to be treated, you must ensure that the vet is prepared to complete the relevant sections of the insurance claim form and provide invoices.
Will the insurance company want to see the body?: Never dispose of the body until you know that the insurance company is happy to settle your claim.

What can I do if I'm not happy with my pet insurance policy?

It is always best to make sure that you are happy with the cover offered by your pet insurance company before taking the policy out. Once you have taken out cover you have 14 days to decide whether the policy meets your requirements - and you should read your policy details quickly when you first receive them to make sure the policy is right for you.

If you decide to cancel the policy within the first 14 days then you will receive a full refund of any monies paid, as long as no claims have been made.

After the 14 day initial period, you can cancel your pet insurance policy at any time because, unlike other insurance policies, cover is paid for on a rolling monthly basis. This means you will remain covered until the end of the month you have already paid for.