Summary:

The internet is taking a bigger share of the car insurance market as a result of poor service from offshore call centers

Poor Call Centre Performances Driving Motorists To Go Online For Insurance

In their efforts to cut costs more and more finance companies are looking to use offshore call centres to provide their customer services and administration. This is especially prevalent in the insurance industry, where it seems as if there is a newspaper announcement of previously UK based services migrating abroad every day. As more insurers use offshore call centres, recent research from Swinton insurance shows that motorists are increasingly turning to the internet to find the best deal on their car insurance.

Warning: fsockopen(): unable to connect to www.web-publishing-house.co.uk:80 in /home/l/i/life/public_html/rssclient/Snoopy.class.php on line 1149
Error: RSS file not found...